Must have a Bachelor's degree and be open to 100% travel (M-F).
Looking for a Network Communications candidate that does architecture of Cisco VOIP/Voice solutions?- not just administrations. Need 2+ year designing and implementing Voice/VOIP solutions. Need VOIP, IVR, CTI and either Cisco, VOIP, Avaya or Genesys. Need all areas of design and implementation, not just helpdesk/support people. Experts at Front End design and deployment or Back End/routing Voice/VOIP experience. Must have excellent soft skills and job stability.
- Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration)
- Perform assessments of existing client contact center infrastructure and document "as-is" environments, as required
- Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support)
- Work with clients to develop high-level technology strategies with supporting roadmap and business case support
- Plan, organize, and manage contact center design and or implementation projects
- Organize project work into client presentations outlining findings and recommendations.
- Project management activities including work planning, status reporting, client relationship management, and project financial management.
- Establish and maintain good working relationships with clients.
- Participate in internal and client-facing meetings, prepare reports and presentations
- Develop internal white papers and knowledge capital on contact center technology topics
- 100% Travel
- Minimum two years experience designing and deploying voice and contact center capabilities
- Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting
- Hands-on experience with one or more of the following vendor products: Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
- Bachelors Degree.
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